Refund Policy

We want aidubbing to be worth paying for. This Refund Policy explains when you can get your money back, how long it takes, and how to ask.

1. Unused credits

Credits you have paid for but not yet spent are refundable in full. Contact us at support@vozo.ai from the email address on your account and we will refund the remaining balance.

2. Automatic refunds for failed jobs

If a localization job fails because of a fault on our side, the unused portion of the credit charge for that job is returned to your balance automatically. You do not need to request it.

3. Requesting a refund for a completed job

You can request a refund within 14 days of a charge if:

• the service materially failed to perform the localization you requested;
• output was technically corrupt and we could not reproduce the problem;
• you were charged twice for the same billing period;
• you were charged for a plan you never intended to purchase.

Output that is understandable and functional but simply differs from your editorial preference is not grounds for a refund - please review a sample before running a large batch, or contact us first if your requirement is unusual.

4. Cancellations

You may cancel a subscription at any time from Billing & credits. Cancellation takes effect at the end of the current billing period and you will not be charged again. We do not refund the remaining part of a period you have chosen to end early, but the unused credits remain in your balance and can be used, transferred or refunded under section 1.

5. How long refunds take

We process refunds to the original payment method. We cannot refund to a different method or account, and we never ask for card details over email.

6. Chargebacks

Please contact us before opening a chargeback. We can usually resolve the issue faster than the card network can, and a chargeback can put your account on hold.

7. Non-refundable items

• Credits already consumed by completed jobs.
• Free trial or free tier credits, which have no cash value.
• Abuse, fraud or chargeback-associated transactions.
• Requests made more than 14 days after the charge.
• Third-party costs we cannot recover, such as payment processor fees on disputed transactions.

8. How to request a refund

Email support@vozo.ai with:

• the email address on the account;
• the date of the charge;
• the project or invoice reference, if you have it;
• a short description of what went wrong.

We aim to respond within 2 business days.

9. Contact

aidubbing AI · United States · support@vozo.ai